DG Defense LLC Private Policy

Our respect for your privacy and zeal for IT security go hand in hand.

DG Defense LLC collects information as part of its business operations, to provide services, to respond to requests and offer customer support, to fulfill legal and contractual obligations and to build its innovative products. You provide some of this data directly, such as when you order a DG Defense LLC product, contact customer support, or register for a DG Defense LLC event or publication. We also collect information through your interaction with DG Defense LLC services and our website, for example, using embedded product technologies and cookies. We also obtain data from third parties.

Please expand the sections below to see where we get customer data from and how we use it.

DG Defense LLC brings technology to businesses, consumers and, society in a way that makes amazing experiences possible but doesn’t come at the expense of your privacy. We believe in innovation and performance that supports your privacy rights and in technology designed with those rights in mind.

This Privacy Notice describes how we use your personal information and respect your privacy rights.

In particular, this Privacy Notice explains how our products, services and, technologies use your personal information. It applies to our use of personal information across our websites, products, online services, software, apps, tools, and other services and functionality we provide, both online and offline unless a separate, or supplementary, privacy notice is offered. 

Expand the text boxes below to view more information about what customer and supplier information we collect and why.

DG Defense LLC collects information as part of its business operations, to provide services, to respond to requests and offer customer support, to fulfill legal and contractual obligations and to build its innovative products. You provide some of this data directly, such as when you order a DG Defense product, contact customer support, or register for a DG Defense event or publication.  We also collect information through your interaction with DG Defense services and our website, for example, using embedded product technologies and cookies. We also obtain data from third parties.

We obtain information through partners, vendors, suppliers and other third parties. The parties from whom we obtain information are typically corporate enterprises (although some may also be educational or public enterprises) and they may be located in any of the locations in which we do business. These enterprises largely fall into the following categories: Advertising and marketing companies, data set and information vendors, public database providers, social media platforms, partners, providers of products or services, hosts or vendors at events or trade shows, research partners, enterprises that deploy the DG Defense LLC Services or third party offerings that include DG Defense LLC Services. We take steps to confirm that information we receive from these third parties has been collected with your consent or that these parties are otherwise legally permitted to disclose your personal information to us. We might also obtain information through a partner, or co-create datasets with a partner, as part of our business operations. This kind of data is used for work like improving algorithms and data models, product testing and improvement, enhancing existing products and developing new capabilities and features. In some cases we combine personal information about individuals that we receive from multiple sources, including directly collected from you or through your use of the DG Defense LLC Services. 

Additional Privacy Notices & Supplements

The following privacy supplements, policies, notices, and statements are incorporated by reference into this Privacy Notice:

If you download and use certain DG Defense LLC Services like software or an app, we may track and collect usage data, such as when the software or app accesses our servers, what information and files have been downloaded through the use of the software or app, and how you interact with the software or app during use. Some of this data may be protected as personal information under applicable data protection laws. We collect this information to understand how you interact with DG Defense LLC Services and provide you the best experiences. We may also use this information for security purposes. We may associate the information we collect from more than one device that you use with other information that we have collected about you or your other devices.

In addition, most computing devices include embedded technology like processing chips that collect information about how the device is operating. This information may include:

·  Type and version of operating system, hardware version, device settings, software types, battery and signal strength, screen resolution, device manufacturer and model, language, and Internet browser type and version. The name and version of any DG Defense LLC Services (such as the app) you are using is also collected.

·  Geographic locations, such as through GPS, Bluetooth, or WiFi signals.

·  Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

Access to this information by other applications and transmission of this information from the device to DG Defense LLC or other service providers may be controlled by the operating system or other software running on the device.

In some instances DG Defense LLC technology is used within a product or device that may collect personal information, which is not shared with DG Defense LLC. This information may be collected by the manufacturer of the product or device and you will need to read the privacy notice, privacy policy, or related terms published by that manufacturer to understand how they use your information.

Some DG Defense LLC Services may allow you to use biometric information for identification or authentication or to take advantage of specific features. Biometric data may include your fingerprint, facial features, voice or similar unique physical characteristics.

DG Defense LLC Services can also collect geographic location information, such as location inferred from your IP address or GPS, and information about how you engage with and use DG Defense LLC Services, for example where you have chosen to activate location-enabled services on the device with which you access these services.

When DG Defense LLC Services use more sensitive categories of your personal information, such as biometrics for identification or authentication, or precise geographic location, DG Defense LLC will honor the preferences you set in accompanying menus and settings.

We collect information from and about a wide variety of technologies where DG Defense LLC Services are used. The kind of information collected depends on the technology, the use, and the device and personal settings. Examples of these technologies might include computers, phones and tablets, but also interactive wearables, connected technologies in the home, drones or other vehicles. Where we provide technology for drones and autonomous vehicles, these may capture audio, video and photographs that unintentionally or incidentally capture people, for example workers in a field or pedestrians crossing a street. Where appropriate, we use technical and organizational controls to prevent it from being used improperly, but this information is important to help improve algorithms for product functionality and safety, including features such as mapping topography, obstacles, traffic and the like.

DG Defense LLC restricts the use of its Facial Recognition (FR) products to customers who have a proven ability to respect and protect the privacy and rights of all individuals.  Furthermore, we approve the use of our FR products by such customers only on a use-case by use-case basis, to ensure these products are being used in appropriate situations with appropriate safeguards in place. 

When you subscribe to a newsletter, create an account, make a purchase or request information from DG Defense, we will ask for things like contact, billing, shipping and communication information, payment card or financial account data, and account ID or credentials in order to fulfill your request. If you visit one of our stores or locations, attend a trade show or event, or otherwise contact us, you may also voluntarily provide similar information.

Interactive features in some DG Defense services may allow you to invite friends, follow others, comment on or make unique posts, or share photos, video or other personal content. When you affirmatively share this content, we may collect and use it in accordance with this Notice. Additionally, by way of your social engagement, we may receive information about you from another user, such as when your friend posts content that includes you.

From time to time we engage in research, analysis, historical and scientific studies either alone or with partners. As part of such efforts we invite individuals to participate and voluntarily share information through an informed consent process. When we receive personal information from a third party for the purpose of such research we undertake processes to validate that the personal information has been collected in a responsible and lawful manner.

If you submit any personal information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their personal information in accordance with this Privacy Notice (for example, by your asking for their consent).

We use information that we collect for lawful purposes associated with the growth, maintenance and management of our business while also respecting your privacy. These uses include our internal operations and administration, communicating with you and fulfilling your requests for the DG Defense LLC Services, for advertising and marketing, to monitor and maintain functionality and security of DG Defense LLC Services and to improve, develop, enhance and otherwise provide the DG Defense LLC Services.

Tracking Technologies Policy

LAST UPDATED: September 30, 2023

This Notice updates and supersedes previous versions. We may change this Notice at any time, effective when we make the updated Notice available via the Sites (as defined below).

Our sites use cookies and similar technologies (as defined below) for various purposes, including to ensure that we give our visitors the best possible experience by providing you with personalized content, remembering your marketing preferences, and helping you to obtain the right information on our Sites.

You can find out more about cookies and similar technologies, how we use them as well as your rights to control our use of them below. 

You can manage your preferences in relation to cookies and similar technologies used on our Sites by changing your cookie preferences.

Cookies are small files—usually consisting of letters and numbers—placed on your computer, tablet, phone, or similar device, when you use that device to visit a web site. Cookies are widely used by website owners to make their web sites operate, work more efficiently, and provide analytic information.

Cookies may be placed on your device by DG Defense and third parties. To express your cookie choices, you may set your preferences here.

This Notice describes how DG Defense, our vendors, and other third parties on our behalf use Cookies and Similar Technologies (such as pixel tags, web beacons, clear GIFs, JavaScript, and local storage) (“Cookies”) in connection with communications sent by DG Defense or on our behalf and the websites (including mobile websites and apps) owned and controlled by DG Defense (the “sites”).

The DG Defense Private Policy will apply in addition to this Notice where we collect and use personal information through the Cookies.

Listed below are the different categories of Cookies that DG Defense and vendors on our behalf may use on our Sites. 

  • Strictly Necessary Cookies.  These technologies are necessary for the DG Defense experience to function and cannot be switched off in our systems.  The technology is usually only set in response to actions made by the device owner which amount to a request for services, such as setting privacy preferences, logging in, filling in forms, maintaining secure login areas, maintaining state across pages (remembering items in a shopping basket), and server load balancing.  The device owner can set their preference to block or alert DG Defense about these technologies, but some parts of the DG Defense experience will not work. These technologies do not store any personally identifiable information.
  • Analytics Cookies.  These technologies allow DG Defense to count device visits and traffic sources, so DG Defense can measure and improve the performance of our experiences. The technology helps DG Defense to know which experiences are the most and least popular and see how device owners interact with the experience.  All information these technologies collect is aggregated.  If the device owner does not allow these technologies, then DG Defense will not know when the device owner visited or how the device owner interacted with our experiences. 
  • Functional Cookies.  These technologies enable the DG Defense experience to provide enhanced functionality and personalization.  The technology may be set by DG Defense or by third-party providers whose services DG Defense has added to our experiences.  If the device owner does not allow these technologies, then some or all of these services may not function properly for the device owner.
  • Ad Targeting Cookies.  These technologies may be set through our DG Defense experience or by our advertising partners.  The technology may be used to build a profile of the device owner’s interests and show the device owner relevant advertisements on other experiences.  The technology does not store directly personal information on the device, but the technology is based on uniquely identifying the device.  If the device owner does not allow these technologies, then the device owner will experience less targeted advertising. 

Some Cookies operate from the time you visit a Site until the end of that particular browsing session. These “session” Cookies expire and are automatically deleted when you close your Internet browser.

Some Cookies stay on your device between browsing sessions—these “persistent” Cookies do not expire when you close your browser. The length of time a persistent Cookie stays on your device varies from Cookie to Cookie.

Additional Privacy Notices & Supplements

The following privacy supplements, policies, notices, and statements are incorporated by reference into this Privacy Notice:

We and our vendors, and our other third parties, engage in interest-based advertising to deliver advertisements and personalized content that we and other advertisers believe will be of interest to you.  Third party vendors will be responsible for their own use of personal information collected through the Cookies.

Advertisements may be delivered to you based on your online or mobile behavior, your search activity, your responses to one of our advertisements or communications, the pages you visit, your general geographic location, or other information. These ads may appear on our Sites or on third party websites. The vendors with whom we work to help us conduct interest-based advertising may be members of self-regulatory associations such as the Network Advertising Initiative (NAI) and the Digital Advertising Alliance (DAA). For Sites directed at persons located in the European Union, we may work with vendors who are members of the European Digital Advertising Alliance (eDAA). You may also see advertisements for third parties on DG Defense sites or other websites or properties, based on your visits to, and activities on, DG Defense sites and other sites. 

See “How do I Manage Cookies?” below for information on how to opt out of advertising cookies.

In addition, most computing devices include embedded technology like processing chips that collect information about how the device is operating. This information may include:

·  Type and version of operating system, hardware version, device settings, software types, battery and signal strength, screen resolution, device manufacturer and model, language, and Internet browser type and version. The name and version of any DG Defense LLC Services (such as the app) you are using is also collected.

·  Geographic locations, such as through GPS, Bluetooth, or WiFi signals.

·  Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

Access to this information by other applications and transmission of this information from the device to DG Defense LLC or other service providers may be controlled by the operating system or other software running on the device.

In some instances DG Defense LLC technology is used within a product or device that may collect personal information, which is not shared with DG Defense LLC. This information may be collected by the manufacturer of the product or device and you will need to read the privacy notice, privacy policy, or related terms published by that manufacturer to understand how they use your information.

Some DG Defense LLC Services may allow you to use biometric information for identification or authentication or to take advantage of specific features. Biometric data may include your fingerprint, facial features, voice or similar unique physical characteristics.

DG Defense LLC Services can also collect geographic location information, such as location inferred from your IP address or GPS, and information about how you engage with and use DG Defense LLC Services, for example where you have chosen to activate location-enabled services on the device with which you access these services.

When DG Defense LLC Services use more sensitive categories of your personal information, such as biometrics for identification or authentication, or precise geographic location, DG Defense LLC will honor the preferences you set in accompanying menus and settings.

We collect information from and about a wide variety of technologies where DG Defense LLC Services are used. The kind of information collected depends on the technology, the use, and the device and personal settings. Examples of these technologies might include computers, phones and tablets, but also interactive wearables, connected technologies in the home, drones or other vehicles. Where we provide technology for drones and autonomous vehicles, these may capture audio, video and photographs that unintentionally or incidentally capture people, for example workers in a field or pedestrians crossing a street. Where appropriate, we use technical and organizational controls to prevent it from being used improperly, but this information is important to help improve algorithms for product functionality and safety, including features such as mapping topography, obstacles, traffic and the like.

DG Defense LLC restricts the use of its Facial Recognition (FR) products to customers who have a proven ability to respect and protect the privacy and rights of all individuals.  Furthermore, we approve the use of our FR products by such customers only on a use-case by use-case basis, to ensure these products are being used in appropriate situations with appropriate safeguards in place. 

You can decide whether or not to accept Cookies. One way you can do this is through your Internet browser’s settings. Most Internet browsers allow some control of Cookies through the browser settings. If you use your browser settings to block all Cookies you may not be able to access parts of our Sites. The following links take you to information on how to manage the Cookies settings on some popular browsers:

You can manage your preferences in relation to Cookies and Similar Technologies served on our Sites by changing your cookie preferences.  You can also use a browser plug-in such as Ghostery from Cliqz International GmbH to turn off Cookies. You can opt out of the use of Cookies to tailor content or advertising to you by visiting the links below. Note that if you choose to opt out, you won’t necessarily see fewer ads. However, the ads you see may be less relevant to your interests.

Interactive features in some DG Defense services may allow you to invite friends, follow others, comment on or make unique posts, or share photos, video or other personal content. When you affirmatively share this content, we may collect and use it in accordance with this Notice. Additionally, by way of your social engagement, we may receive information about you from another user, such as when your friend posts content that includes you.

From time to time we engage in research, analysis, historical and scientific studies either alone or with partners. As part of such efforts we invite individuals to participate and voluntarily share information through an informed consent process. When we receive personal information from a third party for the purpose of such research we undertake processes to validate that the personal information has been collected in a responsible and lawful manner.

If you submit any personal information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their personal information in accordance with this Privacy Notice (for example, by your asking for their consent).

Cookies are not the only way to recognize or track visitors to a website. DG Defense may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Sites or opened a communication that we have sent them.  This enables us to assess the effectiveness of communications.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

If you visit a DG Defense site or service using a device with a United States IP address and a privacy-preference signal enabled (e.g., Do Not TrackGlobal Privacy Control), DG Defense will not collect device information for the purpose of Ad Targeting uses. If you have more than one device, you will need to configure all devices with your privacy-preferences. For more information, you can visit the Ad Targeting category found in your cookie preferences and review your Ad Targeting and Sharing Choices. 

Sales Terms and Conditions

United States Sales & Refund Policy

Thanks for shopping at DG Defense. We appreciate that you like to buy the quality products we sell. We also want to make sure you have a rewarding experience while you’re buying our products, whether you’re at the DG Defense Online Store, in a DG Defense laboratory, or on the phone with a DG Defense agent. (For the sake of this conversation, we’ll refer to these entities as “DG Defense” in this policy.)

Here follows the terms and conditions that apply to transactions at DG Defense. We’ll be as brief as law will allow. The main thing to know is that by placing an order or making a purchase at DG Defense, you agree to the terms set forth below along with DG Defense’ Privacy Policy (Opens in a new window) and Terms of Use(Opens in a new window).

Please expand the sections below to read more.

For any undamaged product, simply return it with its included accessories and packaging along with the original receipt (or gift receipt) within 14 days of the date you receive the product, and we’ll exchange it or offer a refund based upon the original payment method. In addition, please note the following:

  • The following products are not eligible for return: pdf documentation, electronic software downloads, subscriptions to DG Defense DevOPS training sessions, DG Defense Gift Cards.
  • For returns to DG Defense (in person) for cash, cash equivalent, and check transactions over $500, DG Defense will mail a refund check to you within 10 business days.
  • Downloaded pdfs or software cannot be returned software if you do not agree to the licensing terms; however, you may not retain or otherwise use any copies of returned software.
  • DG Defense provides products with security features to enable you to protect your product in case of loss or theft.  If these features have been activated and cannot be disabled by the person in possession of the phone, DG Defense may refuse the return or exchange.

This Privacy Notice describes how we use your personal information and respect your privacy rights.

In particular, this Privacy Notice explains how our products, services and, technologies use your personal information. It applies to our use of personal information across our websites, products, online services, software, apps, tools, and other services and functionality we provide, both online and offline unless a separate, or supplementary, privacy notice is offered. 

Expand the text boxes below to view more information about what customer and supplier information we collect and why.

Additional Notices & Supplements for these Terms And Conditions

The following supplements, policies, notices, and statements are incorporated by reference into these Sales Terms and Conditions:

DG Defense reserves the right to change prices for products displayed at DG Defense at any time, and to correct pricing errors that may inadvertently occur. In the event you have been charged more than the posted price for a product on DG Defense website, please see a Manager for a refund of the overcharge.

Should DG Defense reduce its price on any DG Defense product within 14 calendar days from the date you receive your product, feel free to visit a DG Defense office or contact the DG Defense Contact Center at (480) 743-8705 to request a refund or credit of the difference between the price you were charged and the current selling price. To receive the refund or credit you must contact DG Defense within 14 calendar days of the price change. Please note that this excludes limited-time price reductions, such as those that occur during special sales events, such as Black Friday or Cyber Monday.

Price protection is only available for up to 10 units of a particular product. Additionally, we may require that you have the product with you or otherwise have proof of possession when requesting price protection.

Prices shown are in U.S. dollars. If you are paying for your order with an international Visa, MasterCard, or American Express credit card, please note that the purchase price may fluctuate with exchange rates. In addition, your bank or credit card issuer may also charge you foreign conversion charges and fees, which may also increase the overall cost of your purchase. Please contact your bank or credit card issuer regarding these fees.

Additional Privacy Notices & Supplements

The following privacy supplements, policies, notices, and statements are incorporated by reference into this Privacy Notice:

DG Defense may, in its sole discretion, refuse or cancel any order and limit order quantity. DG Defense may also require additional qualifying information prior to accepting or processing any order. Once we receive your Online or Call Center order, we’ll provide you with an email order confirmation. Your receipt of an order confirmation, however, does not signify Miracle Works Mechanical’s acceptance of your order, nor does it constitute confirmation of our offer to sell; we are simply confirming that we received your order. DG Defense reserves the right at any time after receiving your order to accept or decline your order for any reason. If DG Defense cancels an order after you have already been billed, DG Defense will refund the billed amount.

In addition, most computing devices include embedded technology like processing chips that collect information about how the device is operating. This information may include:

·  Type and version of operating system, hardware version, device settings, software types, battery and signal strength, screen resolution, device manufacturer and model, language, and Internet browser type and version. The name and version of any DG Defense LLC Services (such as the app) you are using is also collected.

·  Geographic locations, such as through GPS, Bluetooth, or WiFi signals.

·  Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number and IP address.

Access to this information by other applications and transmission of this information from the device to DG Defense LLC or other service providers may be controlled by the operating system or other software running on the device.

In some instances DG Defense LLC technology is used within a product or device that may collect personal information, which is not shared with DG Defense LLC. This information may be collected by the manufacturer of the product or device and you will need to read the privacy notice, privacy policy, or related terms published by that manufacturer to understand how they use your information.

Some DG Defense LLC Services may allow you to use biometric information for identification or authentication or to take advantage of specific features. Biometric data may include your fingerprint, facial features, voice or similar unique physical characteristics.

DG Defense LLC Services can also collect geographic location information, such as location inferred from your IP address or GPS, and information about how you engage with and use DG Defense LLC Services, for example where you have chosen to activate location-enabled services on the device with which you access these services.

When DG Defense LLC Services use more sensitive categories of your personal information, such as biometrics for identification or authentication, or precise geographic location, DG Defense LLC will honor the preferences you set in accompanying menus and settings.

We collect information from and about a wide variety of technologies where DG Defense LLC Services are used. The kind of information collected depends on the technology, the use, and the device and personal settings. Examples of these technologies might include computers, phones and tablets, but also interactive wearables, connected technologies in the home, drones or other vehicles. Where we provide technology for drones and autonomous vehicles, these may capture audio, video and photographs that unintentionally or incidentally capture people, for example workers in a field or pedestrians crossing a street. Where appropriate, we use technical and organizational controls to prevent it from being used improperly, but this information is important to help improve algorithms for product functionality and safety, including features such as mapping topography, obstacles, traffic and the like.

DG Defense LLC restricts the use of its Facial Recognition (FR) products to customers who have a proven ability to respect and protect the privacy and rights of all individuals.  Furthermore, we approve the use of our FR products by such customers only on a use-case by use-case basis, to ensure these products are being used in appropriate situations with appropriate safeguards in place. 

Please review the Shipping & Pickup (Opens in a new window) page to learn about how and when you will receive the products you purchased from DG Defense. Since the actual delivery of your order can be impacted by many events beyond DG Defense’s control once it leaves our facilities, DG Defense cannot be held liable for late deliveries. We will, however, work with you to ensure a smooth delivery.

As DG Defense takes care of the dispatch of the products you purchase on the DG Defense website or at the shop, the risk of loss of, or damage to, product(s) shall pass to you when you, or a person designated by you, acquires physical possession of the product(s). Title in the product(s) shall pass to you when the product(s) is picked up by the carrier from our warehouse. At this point, you will receive the Shipment Notification Email. If there are any issues with delivery, please contact DG Defense to resolve. 

In addition, most computing devices include embedded technology like processing chips that collect information about how the device is operating. This information may include:

Interactive features in some DG Defense services may allow you to invite friends, follow others, comment on or make unique posts, or share photos, video or other personal content. When you affirmatively share this content, we may collect and use it in accordance with this Notice. Additionally, by way of your social engagement, we may receive information about you from another user, such as when your friend posts content that includes you.

From time to time we engage in research, analysis, historical and scientific studies either alone or with partners. As part of such efforts we invite individuals to participate and voluntarily share information through an informed consent process. When we receive personal information from a third party for the purpose of such research we undertake processes to validate that the personal information has been collected in a responsible and lawful manner.

If you submit any personal information about other people to us or to our service providers, you are responsible for making sure that you have the authority to do so and to allow us to use their personal information in accordance with this Privacy Notice (for example, by your asking for their consent).

Products purchased online from DG Defense will only be shipped to addresses within the U.S. and are subject to U.S. and foreign export control laws and regulations. Products must be purchased, sold, exported, re-exported, transferred, and used in compliance with these export laws and regulations.

Given the popularity and/or supply constraints of some of our products, DG Defense may have to limit the number of products available for purchase. DG Defense reserves the right to change quantities available for purchase at any time, even after you place an order. Furthermore, there may be occasions when DG Defense confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered, DG Defense will cancel the order and refund your purchase price in full.

DG Defense offers In-Office pickup for many of the items available on the Online Store. Certain products and payment methods, however, may not qualify for in-store pickup. Only you or the person designated by you may pick up the item(s) purchased. A government-issued photo ID and order number will be required for pickup. DG Defense will notify you when your order is ready and the date by which you need to pick up your items. We’ll also send you a reminder or two, just in case it slips your mind. If you don’t pick up your order, DG Defense may cancel it.

Have a question about how we use customer data?

Please contact us if you have any questions, or would like your contact information & preferences deleted.

2023 DG Defense LLC. All rights reserved.

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